Frequently Asked Question

If you’re searching for an economical way to move interstate in Australia, You Pack Removals is an excellent option. By employing our rail transport, this service provides a cost-effective and efficient method for relocating between states.

Insurance: Damage to Goods caused by the following events during transit is covered by insurance to a maximum value of $250,000:

1. Fire or flood;
2. Damage caused by collision or overturning of the vehicle transporting the container;
3. Theft of the container carrying the Goods whilst in transit
4. As a company we also have Public Liability insurance for $20 million dollars.

The insurance will not cover damage to Goods resulting from Customers packing of the Goods into the Container or load shifting in the normal cause of transit (including but not limited to scrapes, rubbing, gouging etc.). Insurance does not cover the Goods whilst in storage.

Yes, there is a cancellation policy in place. The fees associated with canceling a move will depend on the status of the customer’s relocation. If no expenses have been incurred by You Pack, the cancellation fee may be waived.

We provide services across all states in Australia

The duration of each move depends on the specific route taken, with transit times ranging from 2 to 7 days across Australia.

Receive a quote from You Pack, accept quote. Booking documents will be sent to the customer. Once returned a container can be to the customer within 24-48 hours of booking.

To book a move with You Pack, follow these steps:

1. Request and receive a quote from You Pack.
2. Accept the provided quote.
3. You will then receive booking documents to complete and return.
4. Upon receiving the completed documents, a container can be delivered to the customer within 24-48 hours of booking confirmation.

To obtain a quote for your move, you can either:

1. Fill out the quote form on our website.
2. Contact our office by phone at 1300 882 112, available Monday to Friday from 9:00am to 5:20pm.